Sterling silver is a precious metal alloy composed of 92.5% pure silver and 7.5% of copper . This combination enhances the metal's durability and strength while preserving the beauty of silver.
All our products undergo strict quality checks, and we guarantee the purity of our silver through assaying machines. This ensures you receive authentic, 92.5% pure silver, free from impurities.
Sterling silver tarnishes due to the interaction with gaseous compounds in the air containing sulfur, resulting in the formation of silver sulfate and the development of a dark tarnish. Factors like humidity, chlorine, makeup, cleaning products, and the natural acidity of your skin can all contribute to this tarnishing process. The good news is that tarnish isn't permanent or a major concern. A simple polishing is all it takes to restore your sterling silver to its original beauty.
We pride ourselves on our attention to detail, including the thickness and resilience of plating. Our jewellery undergoes plating resilience tests to maintain its appearance over time, giving you long-lasting, beautiful pieces.
Yes, customization is part of the services we offer. If you're interested in placing bulk orders for special occasions, please visit our Corporate Gifting page or Custom Bulk Order page. If you have specific customization requests, don't hesitate to get in touch with us. We'd be happy to discuss creating a one-of-a-kind piece tailored to your needs!
All our jewellery pieces are crafted from 92.5 sterling silver, it meets the highest industry standards. We exclusively use natural stones, sparkling AAA+ zircon stones, and freshwater pearls to ensure each piece's beauty and durability.
We strive for accuracy, but slight variations may occur due to lighting and individual monitor settings. Rest assured, the quality and design will match your expectations.
Not to worry if you're unsure about your jewelry size – we'll get that resolved for you. Simply head over to our "Size Guide" section, and you'll find all the guidance you need. Feel free to reach out if you have any questions or need additional help – we're always happy to assist!
We use only the finest natural stones, sparkling zircon stones, and pearls to create each piece with the utmost care and craftsmanship. Furthermore, our rigorous quality control procedures guarantee that the stone colors stay vivid and resistant to discoloration
Our 8-step quality check involves a meticulous examination, including product standards, gemstone inspection, durability tests, plating resilience, stone mounting verification, drop resilience, standardization checks, and wear comfort assessments. This comprehensive process guarantees the excellence of our jewelry, and more than that your comfort and trust.
Our jewellery is designed with your comfort in mind. It is hypoallergenic and nickel-free, reducing the risk of allergic reactions or skin irritations.
Creating an account is not a must, but it's a useful option. Having an account allows you to track your orders, receive updates on promotions and discounts, and ultimately enhances your shopping experience.
To get started with creating your account, simply click the "Sign Up" or "Register" option on our website. It's a breeze – just a few quick and easy steps, tap in the information, and there you go, your account is set up! Congrats on joining the Dazalane family.
To place an order for a product, all you need to do is pick the items you want, push it into your shopping cart (just click “Add to Cart”), and head to the checkout. From there, just follow the simple steps to wrap up your order. It's as easy as that!
We've got you covered with a range of payment choices, from credit/debit cards and net banking to UPI and more. You can select your preferred payment method right at the checkout. It's all about what works best for you!
You can make modifications or cancel your order within 12 hours of placement by filling out the cancellation request form on our website. After this time, no modifications can be entertained.
As you go through the checkout, you'll spot a field where you can enter your discount code. Once you've applied it, you'll magically see the discount reflected in your order total, and you save a great deal on your order. Saving made simple!
To verify the status of your order, please check your email or mobile for an order confirmation update. If you have any concerns or questions about your order status, our customer support team can always assist you.
If you run into any trouble adding items to your shopping cart, make sure you've selected the right quantity and size (if needed). If the issue lingers, don't hesitate to reach out to our customer support team at hello@dazelane.co for assistance. They'll be in touch within 24 hours to help you sort things out. We're here to make your experience as smooth as possible!
If you'd like to customize your order, such as for engraving or specific requests, please contact our customer support team. We're happy to discuss possibilities and provide tailored solutions.
Although we don't offer custom discount codes for individual customers, we frequently feature promotions and discounts on our website. Stay tuned to our website, emails, or social media to stay in the loop about our latest offers. Who knows, as a lucky customer, you might receive a special discount code, just for you, one day!
Normally, our system permits the use of just one coupon code per order. Coupon codes can't be stacked, but you're welcome to select the one that offers the most substantial discount for your purchase. It's all about getting the best deal
Absolutely, we've got gifting options available! You can add a personal touch with a customized message and select gift packaging while you're in the checkout process. Making your gifts extra special!
To keep up with our ongoing offers and promotions, you can always visit our website's "Coupon" section. But, why go through that hassle when we can handle it for you? We'll make sure you're the first to know (pinky promise 😉) whenever a fantastic offer comes up, so you won't miss out. Simply subscribe to our newsletter or follow us on social media, and we'll keep you in the loop with timely updates on special occasions and discounts
Unfortunately, once an order is placed, we can't apply a discount retroactively. Please apply your coupon code during the checkout process to enjoy the savings.
We're sorry for any inconvenience caused. If your coupon code isn't working, please double-check that it's entered correctly (as some are case-sensitive) and make sure it's still valid and applicable to the items in your cart. If you're still encountering problems, please feel free to contact our customer support team for assistance. We're here to help!
Although we don't offer custom discount codes for individual customers, we frequently feature promotions and discounts on our website. Stay tuned to our website, emails, or social media to stay in the loop about our latest offers. Who knows, as a lucky customer, you might receive a special discount code, just for you, one day!
Normally, our system permits the use of just one coupon code per order. Coupon codes can't be stacked, but you're welcome to select the one that offers the most substantial discount for your purchase. It's all about getting the best deal
We accept various payment methods, including credit/debit cards, net banking, UPI, and more. You can choose the payment option that suits you during the checkout process.
If your payment fails, please double-check the details you've entered, ensure your card is active and has sufficient funds, and try the transaction again. If the issue persists, contact your bank. To get order related assurance reach out to us.
Yes, we provide Cash on Delivery (COD) for all orders. This option allows you to pay in cash when your order is delivered to your doorstep. Please note that COD availability may vary by location and order value.
The price displayed on our website includes the product cost ,applicable taxes and shipping charges. However, in case the pin code is not serviceable, you might have to bare shipping charges. In such cases, we will communicate it.
The Cash on Delivery (COD) limit refers to the maximum order value for which you can choose the COD payment option. The specific limit may vary by location and order value. To check if COD is available for your order, simply select it during checkout, and our system will inform you if your order qualifies for COD.
Once your order is placed and confirmed, it embarks on a journey through our pre-dispatch inspection, processing, packaging, and dispatch stages. We've teamed up with trusted shipping providers to ensure your jewelry finds its way to your doorstep.
We offer free shipping for all orders over Rs 999. For orders below this value, we offer shipping at a flat rate of Rs. 75.
We go to great lengths to ensure the safe delivery of your order. Our collaboration with top-tier shipping providers ensures the security of your jewelry in transit, so you can enjoy the best buying experience when your product arrives
The price displayed on our website includes the product cost ,applicable taxes and shipping charges. However, in case the pin code is not serviceable, you might have to bare shipping charges. In such cases, we will communicate it.
The Cash on Delivery (COD) limit refers to the maximum order value for which you can choose the COD payment option. The specific limit may vary by location and order value. To check if COD is available for your order, simply select it during checkout, and our system will inform you if your order qualifies for COD.
If you receive a damaged product, please get in touch with our customer support team, and they'll assist you with the exchange process. They'll provide you with the necessary guidance. You can also refer to our exchange policy for a more detailed explanation. We're here to help you get it sorted!
Once we've received your return, thoroughly inspected it, and received the clearance from our QC team, we'll proceed with the refund process. Usually, it takes about 7-10 business days for the refund to appear in your account. We appreciate your patience!
Yes, you can definitely return specific items from your order. Follow our return process for the particular items you wish to return.
Once you've submitted your return request, our team will promptly get in touch with you to arrange the pickup. The exact timeframe may vary depending on your location, but we aim for a swift and hassle-free process.
If you wish to return a product after the defined return window has closed, please reach out to our customer support team. We will assess your situation and provide guidance, although additional terms and conditions may apply.
Absolutely Yes!, we offer a six-month product warranty to ensure your satisfaction and peace of mind.
For further details on what is covered under our warranty policy, please refer to the warranty section of our website
We offers a 6-month warranty to address any tarnishing concerns with our jewelry
For a detailed guide on claiming your warranty, please visit our warranty policy page. Our warranty guarantees your jewelry's top condition, and we're here to support you every step of the way.
To claim your warranty, you will need to provide both the warranty card and the invoice.
