We're delighted to offer free insured shipping for all orders totaling Rs. 999 or more. That means you can shop to your heart's content without worrying about shipping fees!
For orders under Rs. 999, we provide a straightforward solution – a flat shipping rate of just Rs. 75. So, you can enjoy the convenience of our products without breaking the bank.
Order Confirmation:
As soon as you place an order and our team confirms it, you'll receive an order confirmation update. We'll send this update to you via mobile and email, so it's essential to provide accurate contact details while placing your order. This way, you'll always be in the loop regarding your purchase.
Order Processing:
Our team works efficiently to process orders. In most cases, we ensure that orders are processed within 48 hours and dispatched within 2 business days. For Customized order this might take 7-10 business days.
If you need to make any modifications to your shipping address, please don't hesitate to reach out to us at hello@dazelane.co or give us a call at 9361226305. The sooner you let us know, the better the chances of accommodating your request.
Delivery Time:
Once your order is picked up, you can typically expect it to reach your doorstep within 5-10 days. This time frame may vary slightly based on your location, but we're committed to getting your order to you as swiftly as possible.
Shipping Partners:
We understand the importance of secure shipping. That's why we've partnered with reliable and leading shipping companies to ensure your order is handled with care and delivered in excellent condition.
Order Tracking:
After we dispatch your order, we'll send you a tracking link via email, SMS, or WhatsApp. This way, you can keep an eye on your package's journey and know exactly when to expect it. To make sure this works smoothly, please provide accurate contact details when placing your order.
Special Requests:
We love making your shopping experience special! If you have any special delivery requests such as personalization, unique packaging, gift wrapping, or adding a personal message, don't hesitate to reach out. Just send us an email, and we'll do our best to fulfill your request. We aim to respond to these requests within 6 hours of you placing your order.
Damaged or Lost Items During Transit:
While we partner with reliable shipping companies to ensure the safe delivery of your order, we understand that occasionally, things may not go as planned.
In the unfortunate event that your items arrive damaged or are lost during transit, please don't worry. We've got your back!
For Damaged Items:
When your order arrives, take a moment to check if the packaging is tampered with. If you suspect anything unusual, please don't accept the package. Instead, immediately reach out to us at hello@dazelane.co or give us a call at 9361226305 as soon as possible.
In the unlikely event that you receive an empty parcel, a missing product, or the product arrived in damaged condition, please reach out to our customer support team for assistance within 6 hours of the package being delivered. To process your request efficiently, we'll require a 360-degree unpacking video of the parcel, including the courier bag in sealed condition. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honored. In all such cases, the brand reserves the right to make the final decision.
Our dedicated team will work swiftly to resolve the issue and ensure you receive a replacement or a refund, whichever suits you best. We're committed to making things right for you.
For Lost Items:
In the rare case that your order is lost during transit, don't panic. Contact us immediately, and we'll initiate a thorough investigation with our shipping partners.
If it's determined that the package is indeed lost, we will either send you a replacement or issue a refund, depending on your preference.
We understand that receiving a damaged or lost order can be frustrating, and we sincerely apologize for any inconvenience. Our aim is to make the process of resolving these issues as hassle-free as possible, so you can continue to enjoy your shopping experience with confidence.
We genuinely hope you never encounter these situations, but if you do, please rest assured that we're here to support you and work towards a solution that leaves you satisfied with your Dazelane shopping experience. Your happiness is our top priority!
Return Pickup:
Once a return pickup is scheduled, we'll make sure to keep you in the loop by sending you an email and SMS notification. You'll know exactly when to expect our pickup team.
To ensure a smooth return process, please follow these simple steps:
- Keep the Product Ready: Please have the product you wish to return, along with its original packaging, ready for pickup. This helps us in ensuring that your return is handled efficiently.
- Availability During Pickup: Make sure that either you or someone authorized is available at the pickup location during the scheduled time. This ensures a hassle-free pickup process.
For more detailed information refer to our return and refund policy.
